COMPREHENSIVE / MAT COURSE:

This cancellation and refund policy will be clearly communicated to potential enrollees before registering for their Course. By confirming their registration, they agree to the following terms:

Cancellation Policy

1. Full refund (- €50 admin fee) for cancellations up until two months in advance.
2. 50% refund for cancellations between one and two months in advance.
3. No refund possible for cancellations within one month in advance.

No-show Policy

1. The comprehensive or mat student is expected to attend ALL weekends in full.
2. No fee to change the student to an alternate weekend (other series) if they provide notice more than one week in advance.
3. €50 fee to change the student to an alternate weekend (other series) if they provide between one week and 24 hours notice.
4. €200 fee in case of no-show on the day or providing notice less than 24 hours beforehand.

Please note that only a medical emergency can be regarded as a valid reason for a late refund. This will be looked at case by case and NEEDS to happen prior to the start of the course or module.
Any no-shows or post-hoc cancellations are excluded.

Language

All our courses are taught in English. Please note that you should have a good grasp of English (speaking, understanding, reading, writing) to participate in our courses. If you are unsure about this, please reach out to us :-).

All communication regarding cancellations and refund requests should be directed to hello@polestarpilatesbenelux.com.

These policies have been updated last on 1 June 2023.